An online purchase is a big deal and you have questions, we get it! We've created this FAQ of the most common questions to help you get the answers you need. If your question is not listed here, please email us — we're here to help.
01. How do I sample and try teakruthi?
We offer a special introductory offer 30% OFF for all first time customers. Use the code MyTea at checkout to take advantage of this.
If you're a #TeaLover we guarantee you'll love our tea. If for some reason our teas do not live up to your expectations, please email us and we will make it right or give you a full refund.
02. How do I use my discount code?
Refer to our page on discount codes here.
03. Where can I buy teakruthi? Is it sold in retails stores?
Our teas can be bought on our website www.teakruthi.com. We source directly from tea gardens in Sri Lanka and deliver to most countries worldwide.
We unfortunately do not sell through any retails stores since we can't control the freshness of stocks. As we continue to grow we may explore this option later on.
04. Which countries does teakruthi deliver to? How much does shipping and delivery cost?
05. How long will it take to receive my teas?
We strive to deliver within a week to most countries, however at times we may experience some delays and therefore guarantee delivery within 10 days Standard delivery.
For express delivery options we guarantee delivery within 5 business days. We will be glad to refund all delivery charges we be unable to deliver within this timeframe.
06. Do you sell decaffeinated tea?
As true tea lovers we pride ourself on the deliciousness of our unadulterated, all natural teas. And, while we realize a caffeinated beverage is not for everyone we are yet to find a tea leaf that comes without any caffeine. We have experimented with decaffeination processes that use natural ethyl acetate, but have found that leaves the tea leaves tasting a little flat. So till we can find a better solution that preserves the natural goodness of our teas, we have decided to not sell any decaffeinated teas at teakruthi.
We apologize to all the folks who may be sensitive or have allergies to caffeine, and hope that we may be able to serve you a cuppa teakruthi soon. In the meantime you may consider trying this to decaffeinate your tea.
07. Why don't you sell tea bags?
If you haven't noticed, we are tea snobs. We believe tea is best enjoyed in its natural state with the leafy teas allowed to breathe in a steep and not constrained in a bag. That's the best way to bring out the flavors of your tea and how we enjoy ours. Therefore you deserve nothing less.
Most tea bags on the market, even 'premium' pyramid bags, generally contain tea leaves blended with lower grade 'tea dust'. Therefore if you're looking for a quality cuppa, you're better off brewing loose leaf.
08. What is your return policy?
We stand by our teas and are confident you'll love it. If however, teakruthi isn't "your cuppa tea" we'll issue you a full refund with no questions asked. Please contact us at email@example.com within 14 days of recieving your teas to claim a refund.
09. Can't find your answer? Still, need help?
We are happy to answer any other questions, please email us at firstname.lastname@example.org. We strive to answer all emails within 24 hours but please be patient if we take a little longer :-)