An online purchase is a big deal and you have questions, we get it! We've created this FAQ of the most common questions to help you get the answers you need. If your question is not listed here, please email us — we're here to help.

01. How do I sample and try teakruthi?

We offer a special introductory offer 30% OFF for all first time customers. Use the code MyTea at checkout to take advantage of this.

If you're a #TeaLover we guarantee you'll love our tea. If for some reason our teas do not live up to your expectations, please email us and we will make it right or give you a full refund.

02. How do I use my discount code?

Discount codes should be entered during checkout and only one code may be used for a single purchase.

Enter your discount code here
Enter your discount code here

03. Where can I buy teakruthi? Is it sold in retails stores?

Our teas can be bought on our website www.teakruthi.com. We source directly from tea gardens in Sri Lanka and deliver to most countries worldwide.

We unfortunately do not sell through any retails stores since we can't control the freshness of stocks. As we continue to grow we may explore this option later on.

04. Which countries does teakruthi deliver to?

We deliver our teas to most countries worldwide including Australia, Canada, Saudi Arabia, Turkey, U.A.E., U.K., and U.S.A. The only markets we currently do not deliver to are:

  1. Aland Islands
  2. Bouvet Island
  3. Brazil
  4. British Indian Ocean Territory
  5. Christmas Island
  6. Cocos (Keeling) Islands
  7. South Sudan

05. How long will it take to receive my teas?

We strive to deliver within a week to most countries, however at times we may experience some delays and therefore guarantee delivery within 14 days (2 weeks) for Standard delivery.

For express delivery options we guarantee delivery within 5 business days. We will be glad to refund all delivery charges we be unable to deliver within this timeframe.

06. How much does shipping and delivery cost?

We offer free delivery options to all market with a minimum order value. Refer to the table below for our shipping and delivery charges:

Order value less than US$ 16 Order value more than US$ 16
Aland Islands, Bouvet Island, Brazil, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, South Sudan DELIVERY NOT AVAILABLE
Sri Lanka (Standard delivery) FREE
All other countries (Standard delivery) US$ 6 FREE
All other countries (Express delivery) US$ 12 US$ 6

We deliver our teas to most countries worldwide with exception of:

    Our teas can be bought on our website www.teakruthi.com. We source directly from tea gardens in Sri Lanka and deliver worldwide.

    07. Do you sell decaffeinated tea?

    As true tea lovers we pride ourself on the deliciousness of our unadulterated, all natural teas. And, while we realize a caffeinated beverage is not for everyone we are yet to find a tea leaf that comes without any caffeine. We have experimented with decaffeination processes that use natural ethyl acetate, but have found that leaves the tea leaves tasting a little flat. So till we can find a better solution that preserves the natural goodness of our teas, we have decided to not sell any decaffeinated teas at teakruthi.

    We apologize to all the folks who may be sensitive or have allergies to caffeine, and hope that we may be able to serve you a cuppa teakruthi soon. In the meantime you may consider trying this to decaffeinate your tea.

    08. Why don't you sell tea bags?

    If you haven't noticed, we are tea snobs. We believe tea is best enjoyed in its natural state with the leafy teas allowed to breathe in a steep and not constrained in a bag. That's the best way to bring out the flavors of your tea and how we enjoy ours. Therefore you deserve nothing less.

    Most tea bags on the market, even 'premium' pyramid bags, generally contain tea leaves blended with lower grade 'tea dust'. Therefore if you're looking for a quality cuppa, you're better off brewing loose leaf.

    09. Can't find your answer? Still need help?

    We are happy to answer any other questions, please email us at help@teakruthi.com. We strive to answer all emails within 24 hours but please be patient if we take a little longer :-)